At Lucid Solutions Group we understand that it can be a real challenge to maintain rapidly changing networks. Just when it seems the IT staff has a handle on a particular technology, a new one gets installed. Lucid offers a variety of support options for just these types of scenarios.
On Site Support
Lucid offers you the option of having an onsite support person for up to 3 days a week for larger environments down to a few hours a week for smaller ones. This allows you to have the benefit of an onsite expert without the financial burden of a full time consultant. The primary role of the consultant, especially following a project lead by Lucid, is to provide subject matter expertise in new technologies. It also allows your IT staff to gain their sea legs in the new environment.
24x7 Oncall Support
On-call support is offered in addtion to or in lieu of onsite support. During those late nights and busy holidays you have the peace of mind of knowing emergencies will not be left unattended. No more surprise outages when you walk in on Monday mornings or after long weekends. Lucid also puts safeguards and alerts in place in order to catch potential issues before they become outages. If your IT staff is stuck during an after hours emergency issue our expertise is only a phone call away and we will work with them until the issue is resolved.
Managed Services & Remote Infrastructure Monitoring
Remote infrastructure monitoring takes support to the next level by offering proactive maintenance and monitoring solutions. As a Dell partner we now have the ability to remotely monitor your entire network environment or specific areas of your network across applications, platforms and operating systems. This solution eliminates the need for complicated, expensive in house monitoring products. The off the shelf solutions typically cost a small fortune to implement as well as a full time support team. In addition, as a managed services or remote monitoring customer you will enjoy a significant rate reduction for any additional deliverable projects lead by Lucid. For more information on our remote monitoring solutions please click here.