The principles of Lucid Solutions Group have over 35 years combined experience in the information technology field. They also have more than 16 years combined consulting experience, which is a completely different kind of skill.
Lucid approaches IT projects and problems differently. When Lucid Solutions Group is called on to troubleshoot a problem, which is usually just a symptom of a larger problem, we propose a complete network assessment. The assessment details the entire network or computing environment as well as existing problems. With the assessment in hand we assist the customer in creating a prioritized task or project list based on the findings. From there we tackle each problem in order of importance, documenting the entire process along the way and fully briefing the customer at each stage. When each major task or project is complete we perform a complete review to ensure nothing was missed. Documentation is kept up to date through our document management system, which automatically emails the customer when their documents are updated.
Following the completion of this process we provide ongoing support. This support typically ranges from a few days per week for larger customers, to a few hours a week for smaller ones. Because of this positive and thorough experience customers call us back time and again to assist with new projects and diagnose new problems.
Additionally, as we call on sub-contractors and look at potential hires, we look specifically for those who are customer centered. Our process takes a great deal of patience and listening skills. Anyone lacking these skills is not considered. Instead of training talkers to be listeners or the impatient to be patient, we target individuals who already possess those skills. We do not compromise in these areas as it would compromise the customer experience. It is this combination of customer experience and technical know-how that has allowed us to build such a loyal customer base.